If you wish to cancel your booking, you are required to provide a minimum of 2 hours’ notice prior to the scheduled appointment time. Cancellation charges will apply as follows:

• No charges will be applied if the cancellation is made more than 12 hours before the scheduled appointment.

• A cancellation fee of AED 100 will be charged if the cancellation is made between 2 to 12 hours before the appointment.

Please note:

• Customers cannot reschedule an appointment within 2 hours of the scheduled time.

• If a customer wishes to reschedule within this timeframe, they must contact the Royal Care administration, and any applicable charges will be communicated at that time.

Refunds (if applicable) will be processed within 7–10 working days.